Investigating the level of customer oriented in an excellence business organization through EFQM method
نویسندگان
چکیده
منابع مشابه
Transformation of the EFQM approach from business towards operations excellence
The purpose of this paper is to provide an enabler-based approach for a supervised self-assessment of operations excellence (OsE). Based on the latest approaches of excellence in operations from the literature as well as on the philosophy of the EFQM model, an OsE working definition was developed. In contrast to operational excellence (OE), which deals exclusively with the optimization of resul...
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Leadership is one of the most important areas of discussion in providing direction and guidance to organizations. This is where leaders are said to give life to the organization and their decisions, strategies and methods spell success or failure for the entire system. Among the tools suited to the investigation of leaders’ behavior and decisions is the System Dynamics methodology, in which it ...
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In the last few decades, there has been considerable agreement in academic and practical fields that the total value of an organization is not adequately expressed by traditional accounting tools. The gap between accounting values and market values has resulted in an increase in the interest of Intellectual Capital (IC) (Cordazzo, 2005; Mouritsen et al., 2005; Sveiby, 1997). In this background,...
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having conducted the experiment and analysed the data, the researcher computed the groups mean scores and variances for the test relating to the research question. as the final atep, a t-test was conodonted for the hypothesis. as noted earlier, the significance level was determined at .05 and .01 respectively. the observed t-value was higher than the critical t-value at. 5 and .01 levels. conse...
15 صفحه اولLevel of quality management in the Municipal Sports Services, contrast trough EFQM Excellence Model
The quality management in the Municipal Sports Services is embedded in the servuction provided to the citizens, which are their internal customers who determine the quality improvement ensuring competitiveness with excellence criteria. The Model of the European Foundation for Quality Management enables the evaluation of organization progress towards achieving quality goals, from a structured, m...
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ژورنال
عنوان ژورنال: Management Science Letters
سال: 2014
ISSN: 1923-9335,1923-9343
DOI: 10.5267/j.msl.2014.10.013